Terms and Conditions

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TERMS AND CONDITIONS

www.reikibyemma.com & www.emmarosewellness.com

Effective date: 14th October 2024

1. Introduction

1.1 Overview

Welcome to Reiki by Emma and Emma Rose Wellness ("Company," "we," "us," or "our"). Our websites, accessible at www.reikibyemma.com and www.emmarosewellness.com, serve as dedicated platforms for holistic well-being, focusing primarily on Reiki Therapy services, Holistic Health and Wellness Coaching, Sound Healing, and other wellness services ("Services"). Our mission is to offer a sanctuary for those seeking to prioritize their wellbeing, nurture their soul, and achieve a balanced state of mind, body, and spirit.

Our Services are designed to help you reconnect with your inner self and refocus your energies, offering both in-person and mobile Reiki Therapy sessions, Holistic Health and Wellness Coaching, Sound Healing, and other wellness services. We are committed to providing a safe, tranquil, and confidential environment where you can escape the stresses of daily life and embark on a journey of self-discovery and healing.

By accessing or using our websites and Services, you ("User," "you," or "your") agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, we kindly request that you refrain from using our websites and Services.

1.2 Acceptance of Terms

By accessing or using our website and Services, you ("User," "you," or "your") agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our website and Services.

2. Definitions

2.1 Key Terms

In these Terms, the following definitions shall apply:

• "Services" refers to the holistic well-being services provided under the brands Reiki by Emma and Emma Rose Wellness, including but not limited to Reiki Therapy, mobile Reiki services, Holistic Health and Wellness Coaching, Sound Healing, and other      wellness services offered to promote mental, physical, and spiritual health.
• "User," "You," "Your" refers to the individual accessing or using the Services, or the company or organization on whose behalf that individual is accessing or using the Services.
• "Website" refers to the online presence of our services, accessible at www.reikibyemma.com and www.emmarosewellness.com, which provide information,      booking capabilities, and details about the Services offered.

3. Scope of Services

3.1 Description of Services

We provide Reiki Therapy services designed to assist clients in achieving reconnection and refocusing, tailored to their individual needs. Our services are available both in person and remotely, ensuring flexibility to meet the diverse preferences of our clients. Additionally, we offer a range of wellness services, including Holistic Health and Wellness Coaching, Sound Therapy, and other complementary therapies aimed at promoting overall well-being.

3.2 Nature of Services

By engaging with our Services, you agree to the scope and nature of the services provided. You acknowledge that our Services are not a substitute for medical treatment, diagnosis, or evaluation by a qualified healthcare professional.

4. Eligibility

4.1 Age Requirement

• General Age Policy You must be at least 16 years of age to use our Services independently. If you are under 16, you may use  our Services only with the involvement and explicit consent of a parent or guardian.
• Reiki Services for Minors Children under the age of 16  may receive Reiki services, as Reiki is suitable for all ages and has no known contraindications. For these sessions, explicit consent from a parent or guardian is required, and the parent or guardian must be present during the treatment session.
• Holistic Health and Wellness Coaching and Sound Therapy Due to potential contraindications, children under the age of 16 may participate in Holistic Health and Wellness Coaching and Sound Therapy only after a comprehensive Discovery call. During this call, any contraindications will be discussed and a parent or guardian must give their explicit consent before any commitment to these services is made.

4.2 Restrictions

Our Services are not intended for individuals under the age of 16, unless accompanied by a parent or legal guardian who has provided explicit consent for the minor to use our Services.

5. User Registration

5.1 Account Creation

To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

5.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

6. Payment Terms

6.1 Accepted Payment Methods

We accept payments via Paypal, Credit/Debit Card, and Bank Transfer. All payments must be made in British Pounds Sterling (GBP).

6.2 Deposit Requirements

When you book an appointment for our Services, a non-refundable deposit amounting to 30% of the total service cost is required upfront to secure your slot. This deposit is crucial to confirm your commitment and will not be returned under any circumstances.

In addition to deposits, any discounted sessions or promotional offers are also non-refundable under any circumstances.

The balance, comprising the remaining 70% of the total service cost, must be settled in full at least 48 hours prior to the commencement of the scheduled services. Failure to complete this payment on time may result in the cancellation of the services.

6.3 Payment Confirmation

Upon successful completion of the payment, you will receive a confirmation email detailing the transaction and the Services you have booked.

7. Reference to Cancellation and Refund Policy

Our Cancellation and Refund Policy is a separate document that forms part of these Terms. By agreeing to these Terms, you also agree to comply with our Cancellation and Refund Policy. The Cancellation and Refund Policy is accessible on our Website and should be reviewed prior to making any bookings for our Services.

8. User Responsibilities

8.1 Conduct and Obligations

You agree to use our Services responsibly and in a manner that complies with all applicable laws and regulations. You shall not use our Services for any illegal or unauthorized purpose.

8.2 Information Accuracy

You are responsible for providing accurate and up-to-date information when booking our Services and during any interactions with us. Providing false or misleading information is a breach of these Terms.

9. Privacy Policy

Our Privacy Policy is a separate document that forms part of these Terms. By agreeing to these Terms, you also agree to comply with our Privacy Policy. The Privacy Policy is accessible on our Website and outlines how we collect, use, and protect your personal information.

10. Cookies Policy

Our Cookies Policy is a separate document that forms part of these Terms. By agreeing to these Terms, you also agree to comply with our Cookies Policy. The Cookies Policy is accessible on our Website and provides information on how cookies are used to enhance your experience on our Website.

11. Intellectual Property Rights

11.1 Ownership

All content, including but not limited to text, images, logos, and design elements on this Website, are the exclusive property of Reiki by Emma and Emma Rose Wellness or its licensors and are protected by UK and international copyright laws.

11.2 Usage

You are granted a limited, non-exclusive, non-transferable license to access and use the Website and Services for personal, non-commercial purposes, provided you do not modify, copy, or distribute any part of the content.

12. User-Generated Content

12.1 Submission of Content

You may submit reviews, comments, or other forms of content ("User-Generated Content") as long as it is not illegal, obscene, threatening, defamatory, or otherwise objectionable.

12.2 Ownership and License

By submitting User-Generated Content, you grant Reiki by Emma and Emma Rose Wellness a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

13. Service Modifications

13.1 Right to Modify

We reserve the right to modify or discontinue, temporarily or permanently, the Services with or without notice to you. You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

13.2 Notification

While not obligated, we will make reasonable efforts to notify you of any significant changes to the Services.

14. Service Disclaimers for Reiki and Other Wellness Services

14.1 Not a Medical Substitute

You acknowledge and agree that our Services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

In the event that medical advice is sought, we recommend consulting with a qualified healthcare provider for a professional diagnosis and treatment, as our services are not a substitute for medical care.

14.2 No Guarantees

We make no representations or warranties of any kind, express or implied, as to the outcomes or benefits that may be obtained through the use of our Services.

15. Termination

15.1 Grounds for Termination

We reserve the right to terminate or suspend your account and access to the Services if you violate these Terms or engage in conduct that we deem, in our sole discretion, to be harmful to other users, us, third parties, or for any other reason.

15.2 Effect of Termination

Upon termination, your right to use the Services will cease immediately, and we may remove or delete your account and any User-Generated Content.

16. Disclaimers

16.1 General Disclaimer

The Services are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

16.2 Service Availability

We do not guarantee that the Services will be uninterrupted, secure, or free from errors or omissions.

17. Limitation of Liability

17.1 Extent of Liability

To the fullest extent permitted by applicable law, Reiki by Emma and Emma Rose Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, whether in an action in contract, tort, or otherwise, arising out of or in connection with the use or inability to use the Services.

17.2 Cap on Liability

Our total liability to you for all claims arising out of or related to the use of or any inability to use any portion of the Services or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to the amount you have paid for the Services.

18. Indemnification

18.1 Indemnity

You agree to indemnify, defend, and hold harmless Reiki by Emma and Emma Rose Wellness, along with their respective officers, directors, employees, agents, and third parties, from and against any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Services, your breach of these Terms, or your violation of any rights of a third party.

19. Governing Law and Jurisdiction

19.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

19.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located within England and Wales

20. Dispute Resolution

20.1 Arbitration

Any disputes arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration under the rules and auspices of the London Court of International Arbitration, to be held in London, United Kingdom, in English, with a written decision stating the legal reasoning issued by the arbitrator(s) at either party's request.

21. Severability

21.1 Clause Severance

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

22. Waiver

22.1 Non-Enforcement

The failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

23. Entire Agreement

23.1 Complete Terms

These Terms constitute the entire agreement between you and Reiki by Emma and Emma Rose Wellness and supersede and replace any prior agreements we might have had between us regarding the Services.

24. Amendments

24.1 Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will notify you by updating the "Last Updated" date at the beginning of these Terms.

25. Contact Information

25.1 Queries and Concerns

Should you have any questions or concerns regarding these Terms, please do not hesitate to contact us via email at emma@reikibyemma.com or emma@emmarosewellness.com. We are here to assist you and ensure your experience with our services is positive and clear.