Privacy Policy

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PRIVACY POLICY

www.reikibyemma.com & www.emmarosewellness.com

Effective date: 14th October 2024

1. Introduction

Welcome to Reiki by Emma and Emma Rose Wellness ("Company," "we," "us," or "our"). Your privacy is of paramount importance to us. This Privacy Policy serves as a comprehensive guide to inform you about how we collect, use, and protect your personal information when you interact with our websites, accessible at www.reikibyemma.com and www.emmarosewellness.com, and use our Reiki Therapy, Holistic Health and Wellness Coaching, Sound Healing, and other wellness services ("Services").

1.2 Legal Framework

We operate under the jurisdiction of the United Kingdom and are committed to complying with its privacy laws, including but not limited to the UK Data Protection Act. Additionally, we adhere to the General Data Protection Regulation (GDPR), a regulation in EU law that also applies to the UK, designed to safeguard your personal data and uphold your rights as a data subject.

1.3 Consent

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms set out in this Policy, please do not use our Services.

1.4 Scope

This Privacy Policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events.

1.5 Importance of Privacy

We understand the importance of your privacy and are committed to maintaining the confidentiality, integrity, and security of your personal information. This Policy outlines our data practices in compliance with the relevant laws and regulations, ensuring that we meet the highest standards in protecting your privacy.

1.6 Consent

By accessing or using our website and Services, you ("User," "you," or "your") consent to the data practices described in this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, please do not use our website and Services.

2. Definitions

2.1 Key Terms

 "Personal Information"refers to any information that identifies you personally, such as your name, email address, phone number, etc.

 "Non-Personal Information"refers to information that does not identify you personally, like your browser type and website usage.

 "Services" refers to the Reiki Therapy, Holistic Health and Wellness Coaching, Sound Healing, and other wellness services provided by Reiki by Emma and Emma Rose Wellness.

 "User," "You," "Your" refers to the individual accessing or using the Services, or the company or organization on whose behalf that individual is accessing or using the Services.

3. Information We Collect

3.1 Types of Information

We collect both Personal and Non-Personal Information. Personal Information may include, but is not limited to, your name, email address, phone number, and payment information. Non-Personal Information includes data like user behaviour and usage patterns.

3.2 Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race, religion, sexual orientation, political opinions, etc.).

4. How We Collect Information

4.1 Direct Interactions

You may provide us with your Personal Data by filling in forms, using our Services, or through direct communication via email, phone, or otherwise.

4.2 Automated Technologies

We may collect information automatically through the use of cookies, log files, and other tracking technologies. For more details, please refer to our Cookies Policy.

5. Purpose of Collecting Information

5.1 Service Provision

We collect information primarily to provide and maintain our Services, including to process transactions, manage your account, and offer customer support.

5.2 Marketing and Communication

We may use your information to send you marketing communications, respond to your inquiries, and provide you with important service updates.

6. How We Use Your Information

6.1 Service Delivery

We use your Personal Data to deliver our Services, process payments, and provide customer support.

6.2 Analytics and Improvement

We may use Non-Personal Information for analytics to improve our Services and offer a better user experience.

7. Information Sharing and Disclosure

7.1 Third Parties

We will not share your information with third-party service providers for business purposes unless explicitly required by law or legal processes, such as a court order or subpoena.

7.2 Legal Requirements

We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

8. Data Retention

8.1 Retention Period

We retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.2 Data Deletion

Upon your request, we will delete or anonymize your Personal Data unless there is a legitimate reason for its continued processing.

9. Data Security

9.1 Security Measures

We implement a variety of security measures to maintain the safety of your Personal Data, including encryption and secure servers.

9.2 Data Breach

In the event of a data breach, we will notify you and the relevant authorities as required by law.

10. Your Rights

10.1 Access and Correction

You have the right to request access to the Personal Data we hold about you and to ask for corrections if any of your Personal Data is inaccurate.

10.2 Data Portability

You have the right to request the transfer of your Personal Data to you or a third party in a structured, commonly used, machine-readable format.

10.3 Right to Object

You have the right to object to the processing of your Personal Data under certain conditions, such as for direct marketing purposes.

10.4 Right to Withdraw Consent

You have the right to withdraw your consent for the processing of your Personal Data at any time, where consent was the basis for processing your data.

11. Third-Party Links

11.1 External Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such external websites.

11.2 User Discretion

It is at your discretion to read and understand the privacy policies of these third-party websites before engaging with them.

12. Children’s Privacy

12.1 Age Limit

Our Services are available to individuals under the age of 16 provided that parental consent is obtained and the parent or guardian remains present during the treatment. We do not knowingly collect Personal Data from children under 16 without this consent.

12.2 Parental Control

If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us so that we can take necessary actions.

13. Cookies Policy

13.1 Use of Cookies

We use cookies and similar tracking technologies to enhance your user experience and to collect data for analytics purposes.

13.2 Cookie Preferences

You have the option to manage your cookie preferences through your browser settings.

14. Marketing Preferences

14.1 Opt-In and Opt-Out

You have the option to opt-in or opt-out of receiving marketing communications from us at any time.

14.2 Customisation

We may use your Personal Data to send you personalized marketing communications that we believe may be of interest to you.

15. Changes to This Policy

15.1 Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

15.2 Notification

We will notify you of any significant changes to this Privacy Policy through email or through a notice on our website.

16. Contact Us

16.1 Queries and Concerns

Should you have any questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please feel free to contact us via email at emma@reikibyemma.com or emma@emmarosewellness.com. We are dedicated to promptly addressing your inquiries and ensuring your satisfaction.

17. Governing Law

17.1 Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.

17.2 Jurisdiction

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located within England and Wales.

18. Dispute Resolution

18.1 Arbitration

Any disputes arising out of or relating to this Privacy Policy or our Services shall be resolved by final and binding arbitration under the rules and auspices of the London Court of International Arbitration, to be held in London, England, in English, with a written decision stating the legal reasoning issued by the arbitrator(s) at either party's request.

19. GDPR Compliance

19.1 General Compliance Statement

We are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have a robust and effective data protection program in place which complies with existing law and abides by the data protection principles set forth in the General Data Protection Regulation (GDPR).

19.2 Data Protection Principles

In compliance with GDPR, we adhere to the following principles:

• Lawfulness,  Fairness, and Transparency: We process personal data lawfully, fairly,      and transparently in relation to the data subject.
• Purpose Limitation: We collect data for specified, explicit, and legitimate purposes      and do not process it further in a manner incompatible with those purposes.
• Data Minimization: We only collect data that is adequate, relevant, and limited to what is necessary for the intended purpose.
• Accuracy: We take reasonable steps to ensure that personal data is accurate and,      where necessary, kept up to date.
• Storage Limitation: We retain personal data for no longer than is necessary for the purpose for which it was collected.
• Integrity and Confidentiality: We ensure appropriate security of the personal      data, including protection against unauthorized or unlawful processing and           accidental loss, destruction, or damage.

19.3 Data Subject Rights

We respect the rights of data subjects under GDPR, which include:

• Right to Access: Data subjects have the right to request a copy of the information we hold about them.
• Right to Rectification: Data subjects have the right to correct data that is      inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, data subjects have the right      to request that their data be erased.
• Right to Restrict Processing: Data subjects  have the right to request the      restriction or suppression of their personal data.
• Right  to Data Portability: Data subjects have the right to obtain and reuse their personal data across different services.
• Right to Object: Data subjects have the right to object to the processing of their      personal data in certain circumstances, including for direct marketing purposes.

19.4 Accountability and Governance

We have implemented appropriate technical and organizational measures to ensure and demonstrate compliance with GDPR, including data protection policies, data protection impact assessments, and relevant documentation on how data is processed.

20. ICO UK Regulations

20.1 ICO Compliance

We are registered with the Information Commissioner’s Office (ICO) in the United Kingdom and adhere to its regulations and guidelines to ensure the responsible handling of your Personal Data.

20.2 Reporting and Accountability

We maintain records of our data processing activities and are prepared to demonstrate compliance with ICO regulations upon request.